PRIVACY POLICY

1. PERSONAL INFORMATION WE COLLECT

We may collect personal information directly from you, automatically through our website, or through trusted third-party platforms used to provide our services.

The personal information we may collect includes:

• Your name
• Your email address
• Your WhatsApp number or contact number
• Reservation details, including date, time, number of guests, seating preferences, and special requests
• Event booking or ticketing information
• Messages sent to us through our website, WhatsApp, email, social media, or booking platforms
• Newsletter or marketing preferences
• Feedback, reviews, and survey responses
• Technical information such as IP address, browser type, device type, pages visited, referral source, and website activity
• Marketing and analytics information, including UTM parameters, ad interactions, cookie identifiers, and approximate location data
• Images or video content captured during events or venue operations, where applicable

We do not intentionally collect sensitive personal information unless it is needed for a specific request, such as dietary needs, accessibility requirements, or safety-related information.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

• Visit solbali.com
• Make a reservation
• Contact us through WhatsApp, email, website forms, or social media
• Subscribe to our newsletter
• Register for an event
• Click on our ads or marketing links
• Interact with our Instagram, Facebook, Google, or other online profiles
• Visit Sol Rooftop or attend one of our events
• Leave a review or send us feedback

We may also receive limited information from third-party platforms, including booking platforms, analytics providers, advertising platforms, payment providers, and social media platforms.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and manage reservations
• Respond to inquiries and guest requests
• Send booking confirmations and service updates
• Manage events, guest lists, and venue access
• Provide customer support
• Improve our website, services, guest experience, and marketing
• Measure website traffic and campaign performance
• Understand how guests find and interact with Sol Rooftop
• Send newsletters, offers, event updates, or marketing messages when you have opted in or where permitted by law
• Show relevant advertising through platforms such as Google and Meta
• Maintain safety, security, and fraud prevention
• Comply with legal, accounting, tax, and operational obligations

We only use personal information for clear and legitimate business purposes connected to Sol Rooftop.

4. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Depending on the context, we may process personal information based on one or more of the following legal grounds:

• Your consent
• The need to provide a service or respond to a request from you
• The need to manage a reservation, event, or booking
• Our legitimate business interests, including service improvement, marketing performance, safety, and fraud prevention
• Compliance with applicable legal or regulatory obligations
• The protection of vital interests, where safety or emergency situations require it

Where we rely on your consent, you may withdraw your consent at any time.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to operate properly, understand website performance, improve user experience, and measure marketing activity.

These technologies may help us understand:

• Which pages visitors view
• How visitors arrive on our website
• Which links or ads lead to bookings or inquiries
• How our website performs across devices
• How our campaigns perform across platforms

We may use tools such as Google Analytics, Google Ads, Meta Pixel, and similar platforms for analytics, measurement, and advertising purposes.

Some cookies are necessary for the website to work. Other cookies, such as analytics and advertising cookies, may depend on your browser settings, cookie preferences, or consent settings where applicable.

You may control or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not function properly.

6. RESERVATIONS, WHATSAPP, AND THIRD-PARTY PLATFORMS

Sol Rooftop may use third-party platforms to manage reservations, guest inquiries, events, email marketing, analytics, ads, payments, and website operations.

These platforms may include:

• Booking systems
• WhatsApp
• Google
• Meta
• Email marketing tools
• Payment processors
• Website hosting providers
• Website security providers

When you contact us through WhatsApp, your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices. We use the information you send through WhatsApp to respond to your inquiry, manage your booking, and provide guest support.

When you make a booking through a third-party reservation platform, that platform may also process your personal information according to its own privacy policy.

7. MARKETING COMMUNICATIONS

If you subscribe to our newsletter, sign up for updates, interact with our campaigns, or give us permission to contact you, we may send you marketing communications about Sol Rooftop, including events, offers, updates, and venue news.

You may unsubscribe from email marketing at any time by using the unsubscribe link in our emails or by contacting us at: hello@solbali.com

You may also ask us to stop sending marketing messages through WhatsApp or other channels.

We do not sell your personal information to third parties.

8. PHOTOS, VIDEOS, AND EVENT CONTENT

Sol Rooftop hosts events and experiences where photo and video content may be captured for marketing, social media, website content, event recaps, security, or operational purposes.

If you attend one of our events or visit the venue, you may appear in crowd photos, event videos, or general venue content.

Where reasonably possible, we respect guest privacy and avoid using identifiable close-up content in a way that would be inappropriate or misleading.

If you do not want to appear in promotional content, please inform our team during your visit or contact us at: hello@solbali.com

9. CCTV AND VENUE SECURITY

For safety, security, and operational purposes, Sol Rooftop may use CCTV or other security systems within the venue.

Security footage may be used to protect guests, staff, property, and the venue. It may also be reviewed in connection with incidents, disputes, safety concerns, or legal obligations.

Access to security footage is limited to authorized personnel and service providers where necessary.

10. DISCLOSURE OF PERSONAL INFORMATION

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Booking and reservation platforms
• Payment processors
• Website hosting and maintenance providers
• Analytics and advertising platforms
• Email marketing providers
• WhatsApp and communication tools
• Event partners, where required for guest list or ticketing purposes
• Professional advisers, including accountants, lawyers, or insurers
• Government, regulatory, or law enforcement authorities where required by law

We only share information where it is necessary, lawful, and connected to the purpose for which the information was collected.

11. INTERNATIONAL DATA TRANSFERS

Some of the platforms and service providers we use may process or store information outside Indonesia.

Where personal information is transferred internationally, we take reasonable steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

12. DATA RETENTION

We keep personal information only for as long as necessary for the purpose for which it was collected, including business, legal, accounting, tax, reporting, security, and operational purposes.

Reservation and transaction records may be kept for the period required by applicable law or business record requirements.

Marketing data may be kept until you unsubscribe, withdraw consent, or ask us to delete your information, unless we have another lawful reason to retain it.

When personal information is no longer needed, we delete, anonymize, or securely store it in accordance with applicable requirements.

13. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Request limitation of processing
• Request information about how your personal information is used and shared
• Ask us to stop receiving marketing communications

To exercise your rights, contact us at: hello@solbali.com

We may need to verify your identity before responding to your request.

14. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include access controls, secure systems, internal procedures, staff awareness, and trusted service providers.

No method of online transmission or electronic storage is completely secure, but we work to protect personal information in a responsible and proportionate way.

15. CHILDREN’S PRIVACY

Our website and marketing are not directed to children.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe a child has provided us with personal information without appropriate consent, please contact us at: hello@solbali.com

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including booking platforms, social media platforms, partner websites, event pages, or payment providers.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

The latest version will be available on this page with the updated date shown at the top.

18. CONTACT US

For questions, requests, or concerns about this Privacy Policy or how Sol Rooftop handles personal information, please contact us at: hello@solbali.com

Sol Rooftop
Pantai Pererenan
Bali, Indonesia